Breaking News

New consumer rights coming into force from October 2015

Today, the Consumer Rights Act 2015 received royal assent and is due to come into force on 1st October 2015.

The Act replaces 12 existing laws, including the Sale of Goods Act and the Supply of Goods and Services Act.

The major changes will cover:

  • what should happen when goods are faulty
  • unfair terms in a contract
  • what happens when a business is acting in a way which isn’t competitive
  • written notice for routine inspections to be given by public enforcers, such as Trading Standards
  • greater flexibility for public enforcers to respond to breaches of consumer law, such as seeking redress for consumers who have suffered harm

As well as these changes there are 2 new areas of law covering:

  • what should happen when digital content (eg online films, games, e-books) is faulty – the act now gives consumers a clear right to repair or replacemen
  • how services should match up to what has been agreed, and what should happen when they do not or when they are not provided with reasonable care and skill (eg giving some money back if it is not practical to bring the service into line with what was agreed.

All of the content of Consumer Genie will be updated in readiness for the changes

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