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General Terms & Conditions

Welcome to Consumer Genie.  This site is owned and operated by Joanne Lezemore who is committed to informing both consumers of their rights in respects of goods and services that they have paid for, and also businesses to ensure that they are fully aware of their rights and obligations when providing goods and services.


These terms and conditions may be changed without notice and it is your responsibility to ensure that you are aware of them by reading them on a regular basis. “We” means Joanne Lezemore and any employee of J L Lezemore and/or Consumer Genie. The information given on this site relates to England and Wales only.

How Can Consumer Genie Help

The site provides information on all aspects of consumer law and will be regularly updated.  If you cannot find the answer to your question you may wish to consider posting a question on the Consumer Genie forum, or using the pay as you go email advice request or interactive advice service. Consumer Genie will only post information relating to consumers in respect of goods and services that you purchase. A consumer is someone who pays for personal goods and services for their own personal use from someone acting in the course of a business. You act in a course of business if you sell goods or provide services on a fairly regular basis.  This can mean you are acting in the course of a business, for example, if you sell goods on e-bay. The rights relating to businesses, sellers and purchases from private individuals can be very different and therefore if you belong to one of these categories the advice given on this site will not be relevant to you for the most part and you should seek independent legal  advice.

Consumer Genie Cannot Help When….

Consumer Genie is not relevant if you are a business, a seller of goods or provide services, or you have purchased goods from a private individual. Consumer Genie does not hold itself out to have all relevant laws on this website but is constantly being updated. Consumer Genie may at its discretion respond to postings on the forum but is not bound to. We will not respond to any specific questions or requests for help unless that request is made through the pay as you go portals.

Content of the Site

All of the content of this site is owned by J L Lezemore.


Although great effort has been put into placing information on the website, we will not be held responsible for its content and will not be held liable for any loss howsoever caused resulting from using this site or the information placed on it. We will endeavour to keep the site fully up to date and available but cannot guarantee that access to the site or all of its areas will be delivered uninterrupted, or that the site will be free from viruses and it is your responsibility to ensure that you are fully safeguarded from harmful contamination from using the site.


The site forum gives you the opportunity to discuss any consumer issues that you may be facing and you should refer to the Forum terms and conditions.

Pay As You Go Advice

Consumer Genie offers you the opportunity to obtain tailor made advice at an affordable le price through 2 different portals: Email advice:  you can chose which level of service suites you best – see our Email Advice Terms and Conditions and our Interactive Advice Service.  This allows you to have a virtual meetings over the internet with one of our lawyers up to 15 minutes.  Please see our Interactive Advice Terms and Conditions.


If you post anything on this website that causes Consumer Genie of any of its owners or employees any financial loss of any kind (administrative, disruption to the site or any other reason) then you agree to indemnify us against any such loss, cost, liability or damage that we incur (including legal fees).

Privacy Policy

We do not collect personal information when you use this site generally however, we do collect your email address when you register to use the forums for our marketing purposes only.  We will not provide any third party with any information that you give us unless required to do so by law or if necessary in connection with any legal proceedings.  Please refer to our Privacy Policy. If we send you marketing emails and you do not wish to receive them then just send us an email to let us know. When you register for the forums you can chose whether your email address can be viewed by other users, or you can chose to post a user name.

Security Policy

We will use our best endeavours to keep the information you give us secure but we cannot guarantee the security of the information that you give us. By using any part of this site you accept the risk of providing information and dealing online and we will not be responsible for any breach of security unless it is due to our negligence. When you complete our registration form you will also be given personal information by way of a password and it is your responsibility to ensure that this is kept confidential and must not be disclosed to or used by any other party apart from yourself.


We hope that you will be able to use and enjoy the website but if you do have any complaints or feedback about the information provided or the forums then please contact us using the Contact Page

Contact us

You can contact Consumer Genie using the Contact Us page.