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New car

This topic contains 1 reply, has 2 voices, and was last updated by The Consumer Genie The Consumer Genie 5 years, 3 months ago.

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  • #868

    I good morning. I purchased a new car & when I chose the colour I really liked it but now I have it I really don’t like it. The garage has said I can’t return it for this reason as there isn’t anything wrong with it. However I’m the customer shouldn’t they agree to change the colour for me.

  • #878

    Hi Jennybeam

    The garage is quite right – if the colour matches what you have chosen. When you buy goods from a store or garage, there is no cooling off period, unless the company has one in place. This means you could only return the car if it was faulty.

    The advice set out above is limited by the information given and is not a substitute for taking full legal advice. Consumer Genie

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