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This topic contains 2 replies, has 2 voices, and was last updated by Avatar Anonymous 5 years, 4 months ago.

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  • #397

    Read about how the law protects you and ensures you are not treated unfairly by a company.  Know your rights, including how to complain successfully and get the redress you deserve.
    Topics in this Forum should cover…


    • Returns policies
    • Taking back faulty goods
    • How to protect yourself when buying goods overseas
    • The added protection you get when you pay for goods by credit card
    • How to complain to get results
  • #405

    I bought a new phone and the chip has arrived and the phone has not, o2 say that the phone has been delivered and signed for but I don’t have it, what can I do?

    many thanks


  • #803

    My suggestion: Ask to see a copy of the signature for a start – and ask them to confirm the address to which they sent the phone. Suggest they put a block on the phone and supply you with a new one, and confirm that from your perspective the contract start has yet to occur.

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