Read about how the law protects you and ensures you are not treated unfairly by a company. Know your rights, including how to complain successfully and get the redress you deserve.
Topics in this Forum should cover…
Taking back faulty goods
How to protect yourself when buying goods overseas
The added protection you get when you pay for goods by credit card
My suggestion: Ask to see a copy of the signature for a start – and ask them to confirm the address to which they sent the phone. Suggest they put a block on the phone and supply you with a new one, and confirm that from your perspective the contract start has yet to occur.